Reference

Terms & Conditions that protect your account and wallet

When you open an account with us, you're entering into a clear, straightforward agreement.

Account security & verificationDeposit and withdrawal rulesDispute resolution process
Explore the Lobby Read FAQ
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CONTACT & ASSISTANCE

How to reach us about your terms and account

Our customer support team is here to answer questions about your account, terms and policies. You can reach us via live chat on the lobby, email, or telephone during our operating hours.

Live chat Open your account lobby and tap the live chat icon in the bottom-right corner. Our team responds within minutes during peak hours and within 30 minutes off-peak.
Email support Send queries to our support email address listed on the site footer. We reply to all policy and account questions within 24 hours, often sooner.
Account settings Your account page shows Deposit references, verification status and transaction history. Review this section regularly to stay aligned with our terms.
YOUR DATA & SECURITY

How we handle your information under these terms

Your account data, payment details and transaction history are encrypted and stored on secure servers. We do not sell your personal information to third parties.

Data encryption

All deposits via DANA, OVO, GoPay and QRIS, plus account credentials, travel through encrypted channels. Your wallet balance and transaction history are protected with industry-standard SSL encryption.

Cookie policy

We use session cookies to keep you logged in and to track your lobby activity. These expire after 30 minutes of inactivity. You can clear them anytime from your browser without losing your account.

Account verification

Before you can withdraw, we verify your phone number and match your withdrawal method to your original deposit source. This protects both you and your funds.

Data retention

We keep your account records, transaction logs and identity documents for seven years. After that period, they are securely deleted unless local law requires longer storage.

Third-party sharing

We do not share your personal data with marketers or advertisers. Payment partners (DANA, OVO, GoPay, QRIS) receive only the transaction information needed to process your deposit or withdrawal.

Access and changes

Contact our support team to request a copy of your data, correct errors, or ask us to delete your account. We respond within five business days.

Frequently asked questions about our terms

Go to the login page and tap 'Forgot password?' Enter the phone number or email linked to your account. We'll send a reset link within 60 seconds. Click it and create a new password. If you can't receive the link, contact our support team via live chat and they'll verify your identity before resetting it.

Yes. In your account settings under 'Wallet', you can add a new DANA, OVO, GoPay or QRIS account, or update your bank transfer details. Withdrawals always go to the payment method you used for your deposit, so you'll need to link the original method first if you want to withdraw.

A deposit is money you add to your account from DANA, OVO, GoPay, QRIS or bank transfer; it appears instantly and is yours to play with. A withdrawal is money you move back to your payment method after play. Withdrawals require identity verification and take 1–5 business hours to reach your account, depending on the payment provider.

We retain your transaction history, login records and identity documents for seven years after account closure, as required by Indonesian financial law. During this time, we can still access your data if needed for dispute resolution or regulatory inquiry. After seven years, all data is securely deleted.

Contact our support team immediately via live chat or email with details of the disputed transaction. We'll review your account activity, payment method records and login history. If we confirm fraud, we'll reverse the transaction and restore your balance within 48 hours. If we can't confirm fraud, we'll explain our findings.

Deposit references depend on your payment method and our current settings, shown in your account wallet. Withdrawal limits are tied to your account age and verification status. Players in Yogyakarta and elsewhere can request higher limits by contacting support after their account is verified for 30 days.

No. Your account is personal and non-transferable. Only you may use it. If we detect activity from multiple devices or locations suggesting account sharing, we may suspend the account pending verification. Each person must open their own separate account.

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